SD
Samukelisiwe D
1 reviews | Active since Feb 2015
03 Feb 2015, 18:52
*********** Staff
I called the clieny care requesting my balance. I was given that. I proceeded paying the whole balance on Thursday,the 22/01/2015. I went to a Markham branch in Galleria and to my suprise,my account still had a balance. The client centre and the collections dept are now pushing me from pillar to post with no reponse that satisfies me.
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Foschini's replyOfficial
10 Feb 2015, 10:19Hello Sammy020360,
We would like to thank you for taking the time to bring this matter to our attention and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative. They will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative. They will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Best regards,
Foschini's reply10 Feb 2015, 10:19
Official
Hello Sammy020360,
We would like to thank you for taking the time to bring this matter to our attention and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative. They will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative. They will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Best regards,