*********** staff

I was given a Foschini gift card to the value of R200.00 but never used it. In August 2017 I went into Foschini Greenacress and ask one of the assistance behind the counter to check when the gift card expires and was told at the end of January 2018. I tried to use the card on the 27th January 2018 and was told that the card has already expired. I explained to that the card only expires at the end of January 2018, the assistant contacted the Customer Services and I was told to come back on the Monday 29th January as the card division is closed, they will refresh the card and it will only be available for 1 day. I went back the Monday and had to complete a form. Friday 2nd February I received a phone call from Foschini Greenacres and was told that the card division and head office said that the card has expired and the money on there cannot be transferred to another card. Who takes responsibility for the *********** staff that give customers the wrong information or must the customer be the looser.