*********** service delivery

I purchased a phone at Foschini Golden Acre on 22 February . I received a call in March from cell phone insurance and so it was insured telephonically.However the phone was ****** 4 April and I got all relevant documents in order to claim and handed it in at Foschini Golden Acre where they said they will contact me within 3 days but I heard nothing ever since.I went back to the store on Friday 11 April and the sale assistant contacted Finrite and they said they have no reference with my card number and need to get the telephone recording.I was told Winie from Finrite will contact me but still no response. I am so dissapoited with this **** service.