*********** & Frustrating investigating process

I am not surprised at the TFG’s response and manner of handling my query, as usual the aim is to frustrate customers and never give feedback on-time. I dont understand : 1. why I should call insurance department when there is customer services that should take interest of their clients. 2. It doesn’t make sense why TFG cannot trace a call when the 1st thing they tell when marketing is that ‘’ALL CALLS ARE RECORDED” 3. It’s been more than 2 weeks, I want to settle my account yet no supervisor or manager had made time to investigate who added my name on the insurance 4. I made it clear I want nothing to do with the underwriter yet an ******** consultant pushing a sale added my name for insurance I don’t need.

TFG is *********** in many ways, such that their money making scheme of calls charged to the clients, including email and letters is not enough to make money. Can I have my name removed from FINRITE (SP) or whatever insurance is and backdate all funds paid through to them, reimburse it so that I can settle and close this account.