*********** Foschini Group on account closure

Bad customer service and day light ******* due to *********** account closure processes. <br> <br> Please note that when i requested for my Markhams account to be closed, i asked if all is in order and there was confirmation from customer services that the account is closed and i do not have any obligations to your company or its affiliates. However, this was not done. The account was reopened to effect a monthly airtime charge of R35. <br> <br> Kindly note that if the instruction issued was not sufficient for my account closure then surely you should not make your problem my problem. As far as i am concerned all my dealings with you were terminated so if your customer services people did not issue an instruction to terminate the airtime with your service providers, that is your internal issues and not mine.<br> <br> Please kindly resolve your issues and stop making your problems my problem. <br> <br> As previously instructed to your customer service, you must ensure that that airtime billing is terminated and reverse all charges incurred as it is not my problem. Your company failed to execute the instruction given on closure of the account.