*********** foschini employee

Good morning I'm writing these letter to you to, I need your help. I purchased a cellphone with foschini shop in 26 March 2016, I also took insurance for the the cellphone, I also signed the insurance forms. My phone got lost on the 5th February 2019, I went to foschini eyethu mall to put a claim, I waited for a week for the claim to be processed when I went to the store they told me that I don't have insurance. I called the maponya mall branch where I had made a purchase. They said I should come to the store, I went to the store they called the insurance department to find out, then they said they the salesperson who was assisting me to send in the documents so that they can escalate my query further, it was on the 16th February until now insurance has not assisted me they keep on saying my policy insurance schedule form is not visible the store keeps on emailing but I have not yet been assisted. Please help me I'm angry, frustrated and annoyed. Please find this email in order. Thank you in advance