*********** accounts department

Due to the pandemic I do not go into the store to pay my account. Religiously on the 23rd of each month I do an eft to pay the account. I have received 4 phone calls (each where I have been charged) asking when payment will be made. Their accounts department has still not allocated my July payment. I then get a letter of assistance for a payment plan. The badgering is getting out of hand.

Why offer the EFT facility if you cannot reconcile a bank statement and allocate to your clients account I demand all fees charged against my name to be refunded as well as my payments to be allocated.

You have clients who don't pay at all but you treat the ones that do pay like a ********