1 reviews | Active since Sept 2016

13 Aug 2018, 12:29

*********** ACCOUNTS DEPARTMENT

Good day,

I have been looking at my online Foschini account payment to be made by 1 September.

I was in arrears last month, thus I had paid an amount of R2,370.00 (2x installments) before beginning of August 2018. My account is now up to date.

Why is it then, then on a balance of R7,717.49 I am expected to pay another R1,270.00 by 1 September on a 12 month revolving account?? I have made no purchases this month.

Surely, if this amount is paid for 6 months, the account will be paid up, thus it is more like the installment of a 6 month revolving account.

I need details as to how you get to these ridiculous figures as this has been going on for a long period and I am sure other Foschini customers also falling for these inflated installments.

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Replies (1)
Foschini
Foschini's reply13 Aug 2018, 14:00
Official

Good day

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG