*********** ACCOUNTS DEPARTMENT

Good day,

I have a Foschini account.

For the months of March and April 2018, I was unable to pay my Foschini account. At the end of May 2018, I paid the amount due, namely R3,220.00 (as per my statement).

My April statement stated that i may still spend an amount of R7,173.00 and that my payment due was an amount of R2,120.00.

At the end of May (May statement), the amount I could still spend was suddenly R0.00.

I received SMS's during June 2018 stating that I may still spend an amount R2,950.00.

How is it possible that, from April 2018, when I was able to spend around R7,000.00, and after having paid an amount of R3,220.00 on my account, I am now only able to spend R2,950.00? I did not make any purchases during this time either, except on the date of 16th June, amounting to R999.00.

Your accounts department really need to wake up and I expect this situation to be rectified asap.

Regards Cara du Preez