lM
lerato M

1 reviews | Active since Oct 2015

21 Oct 2015, 13:12

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I bought a phone at Foschini after two months the screen went blank and I took it back. Foschini took the phone to mtn and I paid R330 for a quotation then it came back, when I was<br> suppose to claim for insurance they said mtn did not bring back the phone with the technical report. when we called mtn it was on strike they could not assist us. the strike was finally over. Foschini took back the phone to mtn instead of requesting for a technical report. I must pay R330 again all because of Foschini's incompetence. I want my phone back and Im not willing to pay again. Foschini must pay because is their fault not mine its been more than six months im sick of this.

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Replies (1)
Foschini
Foschini's reply21 Oct 2015, 13:31
Official
Hello rethabileneo,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated

Foschini Team

Best regards,