Incompetence like no other

I have an TGF account and is in good order. God help anyone trying to change their cell number on their online profile. It is without a shadow of doubt the most appalling service I have ever had from the joke of a group. I think they have got to big for their own good. All I want to do is change my cell phone number, I have phoned them umpteen times in order to get my online profile number changed. Today I gave it one more try and spoke to nice gentleman for 15 minutes and he explained how this process should work. He then asked me to wait and low and behold I was transferred to another department without telling me. The lady I then spoke to had no idea of why I was transferred. All of these phone calls at my own cost just to get a phone number changed. You cannot buy online with TGF without getting a OTP number so basically I am stuffed and cannot buy online. I mean how hard can it be to change. A serious bunch of *********** employees or stupid company policies which are made impossible for the employees to do their jobs. Horrible horrible experience.