1 reviews | Active since Feb 2017
I am not sure if the TFG values customer care or not but one thing that I know definitely for sure is that your Foschini staff at Soshanguve Crossing Mall are as unruly as they come. Which is why I have decided that I am paying of my account and closing it as I cannot deal with companies that hire *********** staff. I went there with my sister and my mother because we wanted to know if we need to pay in order to get make up done on someone or what the procedure was, one of the consultants said we need to buy a skin product or make up and they will do the makeover... Than these other 2 rude *********** employees just jumped into the conversation and started going on without even listening to what we were telling them. I don't mind processes and procedures in a store, every organization has those. I do however refuse for my mother or myself to be spoken to like we are asking for them to do things for free. Thank you very much and i will be taking my account somewhere else where consumers are actually valued, we spend our hard earned money at your stores, the least you can do is hire people with manners
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
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