Incompetence and refusal to lower account limit - or close it.

For more than a week now, I have been trying to get The Foschini Group to lower the limit on my account, as I think it is stupid and unnecessary to have a high limit which I do not use.

I have been met with resistance and incompetence at every corner. A little over a year ago - in September 2018 - my account limit was lowered without any issue. Now, due to complete incompetence on TFG's side, I want to close my account, but so far neither of the last two customer service agents could be bothered to answer me when I ask what the settling balance on my account is and what I need to do to close my account so I can be rid of them and their very bad customer service once and for all.