Incompetence

Dear Finrite

I’ve been calling in your line for the past 3 days, the 3rd day being Saturday. Your call center assistants have been very unprofessional regarding dealing with my case. My phone was lost/****** on Friday. I called in Saturday morning and emailed the necessary documention that was needed.

Come to contacting your center on Monday I was told about the 24 to 48 hours of waiting for a usage report which I believe would not take years to be retrieved as I am on contract.

Day 2 I try calling in and your assistant Thuto was unhelpful because every question I asked was unanswered. What I fail to understand is that I called in and requested to speak to the superiors and I was told they where not in. How can a whole insurance company not have a stand-in in the absence of a superior???? Lies we are told on the line.

Day 3 I call in and my calls are cut off before I even reach any call center agent and when I do they get grumpy and tell me there’s a back lock.

I was on the net and discovered that people really do complain about your insurance not reaching the end of the deal. I heard that it’s also your culture to tell people you are waiting for the usage report and that there’s a back lock . Kindly get my USAGE report before the end of the day or am hitting the Ombudsman regarding this incompetence.

My reference number is TC007460