INCOMPETENCE

My wife app**** for a new account at the canal walk branch. She was assisted by a till supervisor who asked for all her details including ID ,payslip and banking details. All this was supposedly faxed off for approval. 3 days later we called the call centre and they informed us that no application was received.We then called the store and all of a sudden her personal documents just vanished. We then spoke to the store manager Mariko who then apologised and asked us to fill it in again and that he will personally see that it gets sent off..2 days later after another call still no application was loaded. We then went back to the store and spoke to another manager(muslim guy) who also apologised and proceeded to help but once again nothing has happened. I tried calling the store 6 times in the last hour and the phone just rings. How is it possible to lose someone personal documents? My wife called the TFG Head Office and was given a number to call to lodge a complaint and yet again......NO ANSWER.. How does TFG employ people that has total disregard for a potential customers personal documents and what exactly has happened to those documents. I will advise people to avoid the canal walk branch as their customer service is pathetic to say the least . For a company with such a long standing history to treat people the way they choose is unacceptable..