Incompetence

Am so very irate now cause have been dealing with Finrite since Oct 2014 and till now the phone issue is not resolved.Am asked to pay an access amount of R250 and yesterday I did fetch the phone at Foschini and paid the r250.Arriving home the phone is not charging.Today I report that to Ayanda at Foschini,she tell me as per the invoce on the phone notes that the phone has a warranty of 3mnths.I was not informed of that when was told by her to collect the phone in December 2014 and told her if that was mentioned would have tried to collect the phone.She now tells me the recipient of the phone from the repairer was not her,why didn't the person call me and read out all that to me.I have been paying Finrite for the past five years and until I cancelled the insurance in January 2015,have paid the access am charged and still my phone is not repaired.