INCOMPENTANCY OF COLLECTIONS DEPARTMENT

Since Oct 2017 till Jan 2018 have been fighting this company as they are charging SMS charges on my account but the joke is on them as I dont own a mobile phone as gave it up when my company put us on a paycut 2 years ago. Call centre agents say one must have a mobile phone so they can send SMS if late on paying or no payment. Despite the branch in Witbank calling them, the owner of the phone they send to and myself and including emails this dumb department insist on charging for SMS as far as they concerned they look back in their records for last known number for me and send the SMS out thus they are entitle to charge me. Really how dumb are you to send confidential information to a 3rd party as you leave your company open for a lawsuit. Today received new statement and supprise the charges Oct 2017-Jan 2018 reversed finally but oh hell the very next line another charge for SMS. Really this starts to prove to one that the collections people have no clue what is going on as how do you reverse charges cause client is fighting them then you go and again charge for SMS thus again violating my privacy rights and harrasing the owner of the number you send to. Can someone explain the stupidity of people in this department. Oh yes the other problem suddenly if one doesnt pay by last day of month the company sends out SMS from 1st and continues till paid doesnt matter if number is clients of not and then charge for this. I am pulling my hair out and very frustrated with this company and have decided to speak to owner who took over the contract from me on the phone and together we must open a lawsuit against Foschnini as whoever is responsible just is not doing their job. By the Credit Act I may pay up and including 7th of next month before the company concerned can contact me for payment and charge for this. Even that doesnt sink into the call centre agents.

I have over and over told them either by phone or in emails my only correspondence is my work number ********** which I have been at for 23 years and my email address ********** which the statements go to.

I ask now with tears in my eyes can someone for example the CEO please take over and sort out this problem a) Stop SMS wrong number b) Stop billing me for this c) Ensure whatever number used is removed from system and provide me with proof thereof d) Credit again for SMS.

CONTACT ME ********** working hours only