Inadequate Human intervention

On or after 16th of February I have contacted the Foschini 121 call centre to add additional contracts to my account. The number *** was on the items list. The said consultant kept on divulging their voice recording policy & then said it will take 48hrs for the porting to take place and then once the new allocated SIM card is received it will be active within another 48hrs. <br> <br> I then agreed to this telephonically perceived by the disarray.....To this date 26 February 2015 this above mentioned number is not active and its frustrating to the family member that requires these calls, texts & media related messages that allows them to be in touch with reality. Mentally this abuse is intolerable and effects of devastating emotional breakdown thereafter would be immanent , this would actually lead to depression and later >>>.<br> <br> I urge your company to resolve this matter at your earliest convenience no later than 13:00pm tomorrow 27-02-2015. I will then have no choice to cancel and precede legally to resolve this issue with the intention of aforesaid number in its original state & all data, airtime & mental trauma lost in this horrific customer service escapade. Regards Mr Ray