******* amouts deducted on account by incompentent employees.

I am writing this on behalf of an aunt whom is not in any way computer literate. I am also the person whom she requested to assist her with her account.

In 2010 my aunt who was a housewife opened an account with FIX, part of the horrid retail company known as the foshini group.

My aunt is a senior person and has never had any fancy in any modern technology so she has never ever owned a cell phone. Upon starting to assist with her monthly accounts, she asked me to please sort out two issues she has with this group. Firstly the group bills her TWO sms's fee, R2,80 and late fees and a magazine prescription. She has NEVER requested a magazine. She does not own a cellular phone. Her account is ALWAYS paid and sometimes she even gives more than required.

The foshini group sent me her application form and NO WHERE does it indicate a cell phone number or request for magazine. This company's extremely *********** staff could not tell me where the due date for payments are shown on the application fee. Her husband was NEVER contacted regarding her application and there is a clear indication that she requires NO extras on her account such as a magazine. NOR could any person show me where this cell number is that should appear on her application form. The foshini group is therefor a company whose accounts department clearly employs useless *********** *****. No one cares to discuss this really serious matter and this leaves me to now move to the consumer protection.

I will escalate this issue as far as I can and I have time and patience. A warning to thousands of clients.