I'll treated by an employee to area management

On the 24th of November I went to Foschini the grove mall to purchase a product,on the 26 of November i finally opened the product but to my surprise i was given a wrong one.I immediately drove back to Foschini the grove to exchange for the right one but instead i was asked who's gona purchase the product because i opened i?I then said it's not my fault i was given the wrong product.I then explained or even described what product i want and thats when i was attacked by a Lady by the name of Lebogang Leshaba she said they don't have the product and i should be credited and get out of the store!this lady never cared to go look for the product.the other lady from Elizabeth Arden did just that she credited me.I was then told I've got an attitude since Friday the 24th to a point i was asked where I bought my hair but instead i have an attitude i then asked the Lebogang lady what does my hair have to do with the product?because all you have to do is agree that you gave me a wrong product and give me the right she then said well I don't have the product!she then told me I'm black and doesn't understand why I've got so much attitude and doesn't understand why i should be like this cause i even worked retail.I then asked her so i shouldn't practice my rights?should i fear bringing wrong items because I'm black?she then told me I must stop talking to her because she's not going to answer me mind you this lady was loud,she was just shouting at the top of her lungs.I requested a manager she said she was the manager and there's nothing she's going to do about this and there's nothing that's going to happen to her even if i reported her.I then went to look for a manager at the Clothing department and a lady by the name of Ntombi came through to help i explained what's going on.we then went to Lebogang so that Ntombi can understand of the situation,Lebogang stated I've got an attitude again she even gossiped about me with the other employees that i was gona come back!this lady was still high her horse and wouldn't come down whenever i wanted to talk she'd say don't talk to me i said i won't answer you mind you I'm the customer.Ntombi couldn't handle the situation so she gave me emails and numbers of the bosses i then called a lady by the name of Hasina explained the whole situation she then told me the area manager will be at Foschini The Grove to resolve the issue on Tuesday.Tuesday the 28th of November came I went it and met a lady by the name of kerishna (apology for the spelling) i explained what happened she then said they'll resolve the issue and asked as a token of apology i should say what they can give me because they want to keep me happy as they customer and what happened was really bad she then gave me time to think about it,while she went out .she came back 3minutes later i then said i want a luella bag i saw on the floor she then said we can't give you that i can give you one of these bags which were (free bags)from the cosmetic side usually they'd say buy three products so that you can receive the cosmetic bag or something and thats where i saw i wasnt taken serious but was taken cheap they didn't want to loose anything she then said i can give you the product you wanted it being discounted 10% I said no she said I can only do 20% I said no I couldn't understand why am i still being sold things when they in the wrong and them claiming "they want to keep me) but yet you refuse to what i want and still want to make me buy from the shop that has I'll treated me.i then said I'll be not taking anything so I'm leaving I was then told they going to get back to me tomorrow it being Wednesday the 29th of November Wednesday passed and Thursday as well we now on Friday the 1st of December still no communication nor feedback and i particularly asked her to give me feedback on the whole situation on Thursday the 30th i sent kerishna an sms stating how they've failed me and are actually not taking this matter serious and she never rep**** nor got back to me and the 1st of December i sent the sms to Hasina and she hasn't rep****!I sense foul play here and looks like customers at Foschini The Grove mall aren't taken serious and mean nothing to them