******** and bad service from Foschini retail shop

I have been a customer of foschini for over 10 years however I dont receive a statement,I called the last year September 2021,asking for an emailed statement at Mall of the south(Foschini),they agreed to email it to my personal email adress.They never did, I went to Maponya mall(Foschini) and asked them to email me the statement and confirmed the email address with the consultant. They never sent me anything except promotional calls for their marketing purpose. I sent them an email asking for the statement, to this day I never received anything. What kind of business are they running if they don't follow NCR regulation. A clause that says a customer is entitled tp receive a statements as per agreement. Right now I don't know what's happening with my account. I need statements via email.