RH
Ronel H
1 reviews | Active since Mar 2011
31 May 2017, 10:02
IDIOTS
<p>SO YOU FAIL TO SEND ME AN ACCOUNT SMS LIKE NORMAL FOR 2 MONTHS NOW, I PAY WHAT I THINK IS NEEDED AND YOU DONT EVEN CONTACT ME TO TELL ME ITS SHORT PAID. THIS MORNING I GO AND DOWNLOAD THE APP TO HELP MYSELF, PAY THE AMOUNT IT SHOWS DUE, AND THEN YOU HAVE THE ****** AUDACITY TO PHONE ME A PHONE HOURS AFTER THAT AND TELL ME THAT I OWE YOU MONEY - GET YOUR OWN ****** ACT STRAIGHT FIRST!!!! GET A SENIOR MANAGER TO PHONE ME TO EXPLAIN THIS CRAZY NONSENSE!!!!!!!!!!!!!!!</p>
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Replies (2)
Foschini's replyOfficial
31 May 2017, 11:05Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
TFG
Best regards,
Foschini's reply31 May 2017, 11:05
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated
TFG
Best regards,
RH
Ronel H's updateReviewer Update
01 Jun 2017, 09:53GET YOUR PEOPLE TO STOP PHONING ME IMMEDIATELY, I SEE YOU HAVE NOT YET ALLOCATED THE PAYMENT MADE YESTERDAY MORNING??????? AFTER I HAD TO GO AND GET MY STATEMENT FROM YOUR WEBSITE? HAVE I EVER NOT PAID WHEN I WAS SUPPOSED TO? THEN YOU CHARGE ME FOR A LETTER THAT I NEVER RECIEVED, AS WELL AS PHONE CALLS? YOU DID NOT NOTIFY ME OF THE AMOUNT DUE THE WAY YOU NORMALLY DO, SO YOU WILL TAKE FULL RESPONSIBILITY OF THIS, AND CREDIT MY ACCOUNT WITH THOSE ADDITIONAL CHARGES. YOUR PEOPLE ARE RUDE!KINDLY NOTE THAT IF THIS AFFECTS MY VERY CLOSE TO PERFECT CREDIT RATING I WILL SUE YOU
RH
Ronel H's update01 Jun 2017, 09:53
Reviewer Update
GET YOUR PEOPLE TO STOP PHONING ME IMMEDIATELY, I SEE YOU HAVE NOT YET ALLOCATED THE PAYMENT MADE YESTERDAY MORNING??????? AFTER I HAD TO GO AND GET MY STATEMENT FROM YOUR WEBSITE? HAVE I EVER NOT PAID WHEN I WAS SUPPOSED TO? THEN YOU CHARGE ME FOR A LETTER THAT I NEVER RECIEVED, AS WELL AS PHONE CALLS? YOU DID NOT NOTIFY ME OF THE AMOUNT DUE THE WAY YOU NORMALLY DO, SO YOU WILL TAKE FULL RESPONSIBILITY OF THIS, AND CREDIT MY ACCOUNT WITH THOSE ADDITIONAL CHARGES. YOUR PEOPLE ARE RUDE!KINDLY NOTE THAT IF THIS AFFECTS MY VERY CLOSE TO PERFECT CREDIT RATING I WILL SUE YOU