I WANT MY PHONE FIXED!!!!!!
<p>I am very disappointed with the service I got from foschini gateway branch.I bought a Phone on the 24th of September 2016.Its was a Hisense F20,after a month the phone started having jumpy screen,went blank when ever I am trying to use it I was shocked ,hence I knew that I had never dropped the phone anyway and never dropped no water on it.I had the papers of the phone with me so yesterday the 10th of November at 17:40 pm, I took the Phone back to the shop.The cashier and the manager that assisted me claimed that it was a physical damage while I made it clear that I never dropped the phone,they claimed that I dropped it and now the LCD is damaged yet no Technical attention from a technician was payed to the phone,they just looked at the phone and said all of that.They said if I took it in for repairs I was going to get a fine to pay in order for them to fix the phone.Like what!!!!! they did'nt even take the phone in and they already know what the problem is.Are they technicians or cashiers???????They said I must take it to the pakistanis to fix it for me.I want the Phone fixed because I did not dropped it anywhere.I am very ****ed because they did not take the matter serious I payed money for that phone.I don't understand what happened to that Phone or maybe it is because it was a display phone. I want my phone fiixed, i sent an email last to foschini customer care regarding the matter untill today no response.I bought the phone at foschini not @ the pakistanis don't tell me about LCD damages cz I did not drop the phone It doesn,t even have a small scracth to prove that.........their is no way that I am going to pay for you guys to fix a 1 month phone.If the LCD is damaged than the person who putted on display is the one who damaged it becouse this was a display phone.</p>
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards
TFG
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards
TFG
