I want my money back

<p>My husband bought my daughter a Hi-Sense Phone at the end of November 2016. round about two weeks later the screen just went white and never came on again. They took the phone back to the shop and the manager I assume, with no name tag on said that due to the festive season, the phone will only be sent away the first week in January. He took my husband's number and promised to keep him updated. The first week in January I went there and the same manager, still with no name tag said the phone was sent away that day and it will take 21 days. I again asked him to keep us up to date. Today 26/01/2017 I popped into the shop and he casually told me that the phone is at the shop and Hi-Sense cant do anything to fix the phone but now he is waiting for feedback from HI-Sense. If the phone is back, didnt Hi-Sense sent their feeback with the papers? and the times we went to the shop this "manager" seemed uninformed and confused. it was a cash sale and I want my money back, because this fool cannot answer one question i asked him, just saying "I really do not know" they need customer service training and how to deal with conflict. Just because of this incompetency i will NEVER buy at Total Sports again. I have also heard from a source that the phones does NOT get sent away, it gets looked at here in our town. So where does his 21 days come from. I need an answer ASAP. </p>