I thought retailers were struggling for business.

I have been trying to purchase several eGift vouchers from Foschini for several days now. It has taken literally several hours to make any progress and the final straw was when the process stalled completely and I was informed that my 'application ' for an eGift card had been referred to their ***** department. This was despite my payment to them having been made with my credit card. I was not seeking any credit from Foschini. I give up. They are ***********. I will give the potential recipients of Foschini gift cards cash instead. All businesses have problems. Its how their staff respond in theses situations which differentiates competent businesses from the rest! Dave King