I sent my phone for repairs

Hi <br> <br> My name is Tiisetso, i bought my phone at foschini and also took out an insurance for it..last year October the phone got broken and i took it in for repairs at foschini bloemfontein sanlamplaza, they asked me to fill in some papers which will be sent together with the phone to the insurer.<br> from then until now i still havent received my phone and all ive been getting everytime i go to the shop is one story after another.they said ill get the phone after a month then when i went back again they said the insurer said the papers where not clear then they said the papers are not sent to the insurance yet and everytime they promise to get back to me but they never do.