I have had enough of incompetency!

<p>I was on a 12 month plan with Foschini. After falling back, I made an arrangement to pay my account and the gentleman who helped me, said he would change it to 24 months so long as I keep to the payment arrangement. I kept to the arrangement and somehow, my account ended up with the lawyers! I complained.huffed and puffed and eventually my account was returned to the store. My blaance has not even gone down and I see that I have been paying, for the past 6 months for nothing. Now, I see that no adjustment have been made, I am still on 12 months and it seems like no one knows what they are doing! I am frustrated and I just dont know what to do anymore!</p>