I feel so disrespected by wonderpark consultant ,please bring back my phone and close that insurance account PLEASE

I'm so done with Foschini cellphone insurance at this point ,I feel like I never closed my edgars account I would've had my best cellphone insurance service,about 4weeks back my phone broke and crashed screen,because I'm working during the week I couldn't go to Foschini store to send it for repairs ,but on Saturday the 20/06/2020, I went to wonderpark forschini store to claim on insurance to repair my phone ,oh service there was very poor only 1 consultant was working we had to wait for him an hour long (should've seen a red flag) none the less I understood ,after two weeks I did not get any call/sms nothing from them I decided to call them guess what I the cellphone consultant said I will help you ma'am but as soon as I told him my name and my problem he immediately said let me check ,I waited and waited over 30minutes then the other lady picked the phone and told me that the cellphone consultant is busy with another customer after 30minutes of holding wooow Foschini you can do better , I never recieved any call back ,the following day I called and spoke to the manager about my problem ,then there I recieved a call from the cellphone consultant ,only to findout that after two weeks my phone was never sent for repairs ...I called on Friday to check status the call centre never picks up calls I was holding for an hour long without any help I decided to call wonderpark to ask what's going on the cellphone consultant named Thato was Sooo horribly rude to me ,Ive never felt so disrespected like this ..now I don't know what to do anymore because the call centre doesnt pick up calls and the consultant is rude ,he said he can't help me ...I don't know what to do ,please repair my phone because I pay my insurance every month ...I really don't want anything to do with Foschini store ,I don't think I will even set my foot there anymore because I feel so disrespected .