I am very disappointed

30 April i bough a Sumsung galaxy grand neo from foschini balfour <br> The following was written as part of the package <br> Samsung Screen Damage Each Device is allowed 2 incidents per 24-month period:<br> 1 Screen repair and 1 liquid damage repair OR<br> 2 Screen repairs OR<br> 2 Liquid damage repairs<br> <br> Now 3 days later screen of my phone cracks i took it back to the store at balfour park. this girl who assisted initially with purchasing tells me the information on package is incorrect i would have to pay. i told her to go ahead and book it in for repairs. She calls me back a month later saying they sent my phone to SUMSANG now 2 weeks later i went back to ask how far with progress at the store only to find this same girl i asked if they have gotten feedback & is there a number that i should call and follow up. she gives me attitude telling me she doesn't have any number and i would have to pay. Besides me panicking about losing my brand new phone i have to deal with this *********** girl Precious (not too sure but i think its her name). This person is so laid back and full of bad attitude really?? can any competent person give me a clue how to get my phone back it has been 6 weeks #Angry