I am utterly disappointed

I was at Foschini in Westgate mall, Roodepoort on the 2nd of November, I bought a Nivea naturally good lotion, after a couple of days I noticed that it had a weird texture but didnt make much out of it. I then noticed am having some reaction on my face, and I only use it for my face. When I checked the expiry date, it's 08/2023. How does a whole of foschini still have such on the shelves? I paid a full amount for something that expired more than a year ago?? Those ladies at the make up section they don't check these things? I am utterly disgusted and disappointed. How do you continue to support such a business that clearly doesn't care about checking their products? I am honestly out of words. Over and above that their overall service is below average, you stand for long waiting to be assisted while the tellers are busy with other things, they take their own time, no sense of urgency and that is something that happens every single time I am there. And that is ridiculous.