RM
RosaM M

1 reviews | Active since Mar 2009

17 Apr 2018, 12:18

I am not paying any sms fees

A while back I complained about One2One billing me. This was sorted. Now, today I receive my statement and I find that I owe some sms fee plus interest. Why do I have to pay for an sms that was sent at fault to me? Why is one2one not picking the whole cost? May I please have my name cleared of the bad debt I see crawling into my life? Please. I will not pay for an sms that was sent to me telling me that I owe yet I know that I was not owing. I am currently unemployed thus I clear my credit status of any debt.

0
Replies (2)
Foschini
Foschini's reply17 Apr 2018, 14:05
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated

TFG

RM
RosaM M's update06 May 2018, 13:12
Reviewer Update
May I please have the latest statement sent through to my email? I went to a store during the week to check on my account and this request was not actioned.