1 reviews | Active since Oct 2016

25 Oct 2016, 14:23

I am NOT Mrs S Lekekela!

<p> Dear Foschini,</p> <p> </p> <p>I have been receiving Mrs S Lekekela's Markham statement SMSes for YEARS now. I've just received another one today and, by the way, she owes you guys R32. Better get on that heavy debt of hers!</p> <p> </p> <p>As you may have gathered by now, I am not Mrs S Lekekela and I don't care about her Markham account debt. I'm writing to you because your support staff have been incredibly unhelpful in resolving this issue.</p> <p> </p> <p>I don't know her account number, her ID number, her street address, her blood type, her cup size or her favourite ice cream flavour, so I cannot assist your call centre staff with identifying her. SURELY you have my mobile number saved somewhere on a database and can remove it from your list?</p> <p> </p> <p>I phoned ********** and reached an exceptionally rude, lethargic call centre employee (didn't ask her name, should have!) who instructed me to call ********** and choose option 4. I reached Terrance who sounded truly alarmed at the amount of Lekekelas on your system and could not help me in any way.</p> <p> </p> <p>Like I said, this has been going on for years and all previous attempts of ridding my life of Mrs S Lekekela and the burden of her EXCESSIVE Markham debt have failed.</p> <p> </p> <p>So, do you think you MAY be able to find my number on your Markham database and remove it from your list? Please! If it helps, I got the message from + ********** ********** 69.</p>

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Replies (3)
Foschini
Foschini's reply25 Oct 2016, 14:56
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

's update26 Oct 2016, 14:06
Reviewer Update

I'd like to commend Markham and The Foschini Group for their swift response and action in resolving this issue. Thank you so much! I'm thoroughly impressed. You guys rock!

Foschini
Foschini's reply26 Oct 2016, 14:25
Official

Good day,

Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.

TFG