DN
Dorah N

1 reviews | Active since May 2014

20 Dec 2022, 18:10

Humiliated at Foschini

I was completely humiliated and embarrassed at Foshini Mooi River Mall . I was waiting in line with my son to pay my account and one of the employees comes up to the line to speak to customers and making rude comments. She then proceeded to humiliate me in front of other customers saying I don’t have money since I was not buying anything that day. She then made jokes very loudly about how moneyless I am hence I am so tired looking . She then proceeded to make jokes about me to her colleagues and the other customers waiting in line while I was paying. I was so embarrassed and completely shocked at her unprofessional behaviour,I could not even speak or get a word in. I will never step foot in that store again.

0
Replies (1)
Foschini
Foschini's reply17 Jan 2023, 13:43
Official
Dear Dorah, 

We are shocked and incredibly concerned to learn about the experience you’ve had. Please accept our sincerest apologies for the unacceptable manner in which you were treated. Be assured that this is not the level of service we strive to provide our customers. 
We would really appreciate the opportunity to contact you directly regarding your experience. Please could you contact us on ***, to discuss your review and allow us to reiterate our apologies. 

Kind regards, The Foschini Team