MT
Meloney T

1 reviews | Active since Aug 2012

20 Nov 2015, 12:17

How many forms do i need to fill in???

Good day <br> I phoned tgf head office (fochini) on Monday and asked them how do I go about for a credit limit increase, because I want to buy the Samsung Note 5 Cellphone on HI Online on my account.<br> <br> They told me I will have to go instore and fill in a limit increase form, I did so Monday afternoon and Wednesday, when I phoned them, they told me that I should've ticked the credit top up box and not the credit limit box, so I went back to the store (fochini river square) and filled in a new form and ticked the credit top up box.<br> <br> Today a *** number phoned me, I answered and they didn't speak to me, andput the phone down, so I called fochini river square and asked the lady to find out whats going on with my query, she phoned me back and told me, now I have to fill in the credit limit form again and not the top upform. What the hell is going on??? How many more forms do I need to fill in!!! I DID FILL IN THE CREDIT LIMIT FORM THE FIRST TIME!!! JUST GO BACK ON YOUR SYSTEMS AND USE THAT ONE!!!!!!<br> <br> How can it be so difficult? Please guys! i pay my account evey month on time and I pay more that I should! Please give me a limit increase to buy my dream phone! please

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Replies (1)
Foschini
Foschini's reply23 Nov 2015, 14:45
Official
Hello Pokkols6,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.