How long do you want me to wait for an account???

I app**** for a foshini account at the Menlyn branch end of December/ beginning of January. They NEVER got back to me, so after about 2 weeks I went to The Grove branch to enquire on my application. She asked for my ID, looked on the system and then said she couldn't even find a record of my application! So, I app**** again, filling out all of the same forms and was promised within a few days I would get feedback. Such a joke, after a few days I did infact recieve a call from what I understood as being headoffice just confirming all my details AND AGAIN being promised I will receive feedback shortly. So, its been more than a month now....NOTHING!! I am speechless, EDGARS and WOOLWORTHS gave me an account almost instantaneously!! Really guys, you should try and learn something from them!!!