JD
JO-ANNE DREYER

1 reviews | Active since Mar 2013

29 Sept 2015, 12:53

How does 2.88 months become 6 months

I purchased goods to the value of R1 546 on the 25 August and returned the goods on the 2 September . I also purchased a Cellphone on the 23 August also 6 months. My balance is R51823 with an installment o R1825. If that Installment is divided into my balance it works out to 2.88 months. <br> <br> The problem is I get asked over 6 or 12 months. Simple mathematics says that Foschini's Billing doesn't cater for that or additional purposes because they never ever adjust a higher Installment but you could end up paying off your items in 1 Month in some instances obviously to there benefit.<br> <br> I have other store accounts but Foschini is the only one that doesn't make sense. Explaining to Natasha in Customer Services was a total waste of time. I also was not explained the Cellphone Plan. Obviously, I must not buy a Cellphone at Foschini in future.

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Replies (1)
Foschini
Foschini's reply02 Oct 2015, 09:06
Official
Hello JAYDREYER,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Foschini Team