HS
Helen S

1 reviews | Active since Apr 2013

15 Dec 2016, 12:52

Hounded after an account that was closed in 2006

<p>I recently purchased from a Foschini store with my credit card as I am a non account holder. Immediately I started to receive unsolicited emails which I can live with albeit very annoying. </p> <p>However I was horrified to receive a text today saying I have an outstanding balance of R80.63 and R40 is due by 01.01.2017. How as I have not had an account in years? Called & this balance comprises a charge for a "club" & "account benefit" and the agent confirms the last purchases were made in 2006. She agreed to reverse the fees and close the account but I am so annoyed that the account was "reactivated" in October by I must wonder whom and that should be investigated.</p> <p>Not a cool experience at all Foschini! Your agents are however extemely polite and very helpful!</p> <p> </p>

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Replies (2)
Foschini
Foschini's reply15 Dec 2016, 14:42
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

HS
Helen S's update15 Dec 2016, 14:53
Reviewer Update

I havespoken to your call centre agaents who were great but werethey briefed to reversethese "fees" upon receipt of a complaint?