Horrible service from TFG cellphone insurance claims

<p>I bought a Huawei Y6 Pro from Foschini Greenacres (Port Elizabeth) in 2016 with my foschini account. I also took cellphone insurance on the same day at the store. The cellphone insurance was deducted monthly from my account from the time I purchased the cellphone. On the 19th February 2017 I was ****** and my cellphone was taken. On the 21st February I went to Foschini and gave them the documents needed for the insurance claim 2 days later I came back to give them documents that I had left at home. I dealt with Belinda at the Foschini Greenacres store and she was very helpful, she sent my claim to TFG cellphone insurance and two weeks after that my claim had not been dealt with. On the 15th March Belinda called them for feedback and she was told that I had taken insurance with them over the phone therefore the policy number I claimed with does not exist. When Belinda asked for the policy number that they have and a telephone recording where I took insurance over the phone she was told to wait 48 hours. On the 20th March Belinda called them again and she was told that they still haven't got the telephone recording and there's nothing they can do until they have it. I took the insurance at the Foschini store and gave proof of such, now they are saying that the policy I took at the store does not exist. The premium for the insurance is still being deducted from my account. This is the 4th week and I still do not have my phone.</p>