HORRIBLE SERVICE FOSCHINI( TFG Monitors )

What a bad service I got from Foschini. I have an account with Foschini for years now and I tell you they SERVICE IS SUCH A DISAPPOINTMENT has been the worse one person could be getting from them especially for a big organization like them. I am paying for a cell phone insurance with Foschini, now I have a damaged cell phone which I went into their store to claim for the phone to be repaired and the phone is still in the store even today. I went to Foschini Dobsonville on the 12/05/22 to submitted the paper work, nothing was done till the 17th where I had to call Monitors to find out about my claim my due I was told they haven't received my paper work I call in to Dobsonville to find out what was happening, The store manager by the name of Jackie tells me she didn't submit my documents because they was no electricity in the mall which I find it very disturbing because they was electricity she might have forgotten about it. She didn't give me a call to let me know till I had to call them. The documents with finally submitted to Monitors. The following week again Monitors didn't do anything to notify me me that my documents were not clear till I had to call them again, finally that information was provided to them. I am paying for the cell phone insurance this was for a replacement cell phone. Firstly I was called by another person's name whom is Dineo and I am Palesa, they are telling that the claim was cancelled, It had to be cancelled because they are looking into someone profile because this is not Dineo. I am not sure what is happening there because I am paying for the insurance on my account, who changed my name and why. I call monitors almost each and everyday I am being told different stories not until I requested to speak to one of the managers by the name of Jabu Buthelezi. I did not cancel any of my insurance. and if I did I need the recording and proof but again how is it cancelled when it is there on my statement paying for it. I am so disappoint with how I am being treated because this is still not sorted out. They level of services it is so bad that I will advised anyone to take insurance with Foschini. This was not the only issue ever since I had to claim I would be sent from[m pillar to post for nothing not until u request to speak to someone senior. Even with my daughters claim I was told that they don't pay for theft not until I had to fight which I find it totally unfair they is just no need to be calling in to follow up regarding this issue it is now 5 weeks that this issue is still not sorted out.