Horrible service by Finrite

I bought a phone early 2017 and insured it with TFG Cellphone Insurance underwritten by Finrite

On the 5th of August 2017 I sent it for repair as it was damaged submitted a claim form, it took about 2 weeks to get authority for the phone to be sent in, then it couriered then it came back after a month or so & paid access fee, but the phone was switching off on it own sent the phone back in after a week it came back no claim form as it was still under repair guarantee & it came back last week of November.

I used it for a week but the phone was doin the very same thing & have accepted it' automatically switching off until one agent called to offer me insurance for my new phone I bought & I told her of my story &I wasn't happy with their service, she insisted I took the phone back I took the phone back on the 24thof Jan 2018 & I was told it was still under repair guarantees so no new documentation required as the 2nd time

Whole month passed by & on the 26th of Feb 2018 the phone not back no news at all, went to inquire at the TFG shop & nice lady called Finrite only to be told a new claim form need to be filled so that they can look at the phone, I'm so disappointed at them I'm almost 6months without a phone yet I'm paying for the phone & it insurance. I further suspect they now wanna charge me a 2nd access fee with the new claim form they want which is bigger then the first access

Hope I'll find help 'cause this is not right all