Horrible service at Mams Foschini Mall

I had an unacceptable experience at the Mams Mall Foschini. I clearly told the consultant, Noma, that I use an iPhone 15 and needed a Type‑C adapter and a Type‑C to Type‑C cable. She chose the items but didn’t open the boxes, explain anything, or let me confirm the products. At home I found she sold me the wrong cable. When I returned it the next day, I was told the correct one costs R200 more. I then requested a full refund, which was refused — even though the item was unused and was sold to me incorrectly. This is extremely poor service. I expect immediate feedback on how this will be corrected and how you will ensure staff stop giving out incorrect information to customers.