FF
Florence F

1 reviews | Active since Oct 2014

21 Jan 2017, 12:24

horrible service

<p> On Sunday I got to foschini Mall @ Carnival nd the guy that helped me even wanted to close the shop 10minutes before time coz he was in a rush to go home.<br />When he eventually came to the till.. I paid for the items i bought nd told him I want to take out my laybye.<br />Told me they lost the key to the storeroom.He then took someone's plastic bag (a laybye that someone had just done and threw it to another worker to go put it in the office,that plastic landed on the floor.<br />When I returned on Thursday the lady that was helping me told they still haven't found their keys nd they were suppose to take my numbers on Sunday.<br />Then I told her this is the second time they telling me that story.<br />That's when she took my numbers nd said they'll call me when they find their keys or break the door.So unproffessional this is.I have was supposed to use the things I laybye</p>

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Replies (3)
Foschini
Foschini's reply21 Jan 2017, 13:05
Official

Hi Florence

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Foschini team

Best regards,

FF
Florence F's update26 Jan 2017, 14:39
Reviewer Update

I've been waiting for a response from Foschini updating me about my laybye for the past week now and so far havnt recieved anything.....is customer service even a priority in this store?

Foschini
Foschini's reply26 Jan 2017, 15:21
Official

Good day,

We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,