Horrible quality and customer service

As a loyal customer I sent them an email explaining the terrible quality of garments they are selling at an incredible price in May this year. I did not want to 'out' them as I figured, being a loyal customer for over 20 years, the relationship between is more than just a shop and I did not want to use a social media platform to express my disgust. I've sent my complaints through to head office with pictures of the garments and their ********** quality, trying to be discreet and add value to their brand; however their customer service is just as bad as their quality. When I mentioned that I want to close my account after 20 years of loyal support I received a non-noteworthy email requesting which stores I got my clothing from, but with no action or attempt to solve the problem, despite me trying to keep Donna's, Foschini and TFG's reputation in tact - but to no avail. I want to return one of the numerous items that was of horrible quality - this one I haven't worn once- and I want to close my account immediately. I don't ever want to transact or support Donna, or Foschini or TFG if this is how they treat clients that have been loyal for over 20 years. Other clients, please know that their quality went from great to horrible over the last three years despite the prices steadily climbing, so know that they are not interested or do not care about their customers, but only about money in their pockets. Donna, I salute you for terrible quality and even worse customer service. I request that you credit my account with the item that has holes in it, which I paid for twice, and close my account immediately. There are other service providers that appreciate and respect their customers, and that is more important - seeing as the client is always right (or at least supposed to be).