HORRIBLE HORRIBLE CUSTOMER SERVICE

This has to be by far the WORST retail shop ever. I had an account with Foschini since May 2018 and in December 2019 I settled the account and requested for it to be closed. I was told that I will be sent the last invoice in January with a R0.00 balance and that's when the account will be closed. To my surprise I get an invoice with an x amount on it and when I called to inquire I was told that the account was never requested to be closed and I have accumulated interest, I gave them clear instruction that I requested that the account must be closed and then I spoke to the floor manager (Khanyisa Figlan) who told me that the account was cleared and she has requested that it must be closed, she even went as far as writing a letter stating that.

Today I receive an invoice with an amount again meaning that the account was never closed, I am so ****ed right now. I settled my account only to be given the run around when I've requested countless times that they must close it. I am even thinking of getting lawyers involved and sue the damn company because this is ****************!