Horrible customer service from the lady called Hayley

So disgusted by the service i received from foschini. During the level 5 lockdown foschini sent me a link via email stating that since its not safe to go to the shops we should use a link to pay our accounts. I took that opportunity and paid my account using the same linknthey sent on my email. The following month inuse the same link and paid my account and immediately received a confirmation. Then i went to Kimberley Foschini to enquire about the account as the payment didn't reflect on my account. The lady was so impatient with me and told me to bring proof of payment and my ID in which i came prepared with it i gave it to her and she faxed and told me that since its lockdown it will take some time. Then i called the call center to enquire. The lady with the mane Hayley her surname starts with F told me to send my bank statement and i didn't the tone of her voice while assisting she had ' i don't care attitude. Then i emailed to her and she called back to say i must go to the bank and request a proof of payment because they are picking up the payment so i asked her why must i suffer now because i didn't create the link i got it from them. And as they said its not safe to move around because of Covid now i had to go and expose myself on the bank queues. I told its unacceptable and i wont be able to do that. She told me straight that....'Mam that's totally up to you' inwas so hurt and disappointed. Till today i was never refunded of my R300 yhat i paid and that was May 2020 and today it is September 2020.