Horrible customer experience

I went there to buy a few cosmetics and I saw this lovely t-shirt and it was the last one but it had no price tag. There were other similar t-shirts so I checked the price on them and continued shopping. After waiting on the queue for about 30 minutes cause they work very slow , When I was at the till upstairs on the cosmetic section the lady assisting me named Phindile said I should go ask for the price of the t-shirt downstairs I told her what the price is but she insisted. I told her I can’t wait on another line again to pay for the t-shirt only, and the lady on the other till told her to check on stock using the computer but yet she refused and wanted me to go downstairs for it. I paid for the cosmetics and went downstairs, the queue downstairs was also long, the lady on the gadgets sections took me back upstairs to do what was already suggested cos apparently there’s no other way. And that Phindile lady was no where to be found to assist me so I don’t wait again on the queue, rather a very slow elderly lady who could not even see the barcode passed me on again to the lady who suggested the price to be checked in stock to assist. So 4 people in all could not simply take a payment for a t-shirt…urgh and the security guard to top it all thought I didn’t but some of the items cos I had two slips now