Horrible customer care/ services

I have purchased items from the @home online but my order was semohow chancellors after a payment was made. I have been envying and calling the online store since 14 October 2018 to have my refund but they are busy running hide an seek. I have submitted all the required documents on the 15 October and was told the refund will be in in two weeks time but somehow there’s someone in the decision who is failing to press the enter button to have my refund processed. Everyone me I am told they are waiting for the online team or the brand section to respond but nothing has been happening.

I even spoke to Storm Marshall BANK MATCHING REFUNDS CLERK - OMNI TFG FINANCE & ADVISORY - BANK MATCHING DEPARTMENT and even he is unable to process the payment. And no longer responding to the emails.

This is so inconveniencing, unacceptable and unprofessional. If this is how The Foschine Group (especially @home) Then I no longer want to be associated with the store.

I have received meaningless emails but no money. I am even thinking of taking these to my legal team and they will pay for my expenses.