Horrible Attitude and Poor Service

I opened an account at Foschini's on the 6 month plan which was CLEARLY specified in my application<br> The next day when I went to fetch my card, i was told that i was on the 12 month plan<br> After being on hold for 15 minutes, trying to get through to HO (Because obviously they cannot assist me instore), at 16:58 somebody finally picks up, only to be told I cannot be assisted because it takes however many hours to show my account on the system since I had just activated it<br> The lady at the till then tells me, \I will just have to come back tomorrow"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858775;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/04 12:29;15/06/04 10:37;charged data not used ;8,80E+12;;***;I have been a loyal customer to vodacom since I got my first phone in 2000, I got my first contract with them and was not happy already for countless of times I requested an itemised bill which I never received and have been asking for one for 1.5 years now they say i owe them a huge of money for data that I never used all I get is \you used it so pay\"" i have complained and all I get is this I will keep on at this till they charge me the correct amount for I fell My rights as a consumer are being ignored and I won't allow this to carry on """