Horrible aftersales service

I Bought a Samsung phone from Foschini in Hemmingways mall in November 2021, During December 2021 the phone was failing to charge at i took it to the store on January 15 2022. i was in formed that they will send it to Vodacom for repairs. on 15 February 2022 i went fora follow up and i was told that i must be patient. i expected that they would follow up with Vodacom but they never did. It is now going to be 3 months with out my phone and with no communication from Foschini.