********** SERVICE FROM TFG ONLINE

Under all circumstances I would not advise anyone to purchase from any of the tfg branches online.

What a joke.

Ordered 2 baby items from exact for a bridal shower I'm attending this weekend. The one item was delivered to me DIRTY, and the other item I received was a reject. They ran our of cotton and used a different shade of cotton which is clearly visible from the item.

This is after I had many issues with TFG online and no attempt was made at resolving this issue despite me calling the head office, emailing their customer service and previously reviewing them on hellopeter.

Absolutely ********** service from TFG.

In the space of 4 months I had the following problems with TFG:

1. When purchasing online they take forever to process and to refund; 2. One order comes in various parcels and deliveries (how is this sustainable)? 3. When processing a sale online using your store card they will most definitely use the incorrect plan; 4. They sent me the incorrect items (actually of lesser value); 5. They have sent me dirty clothes and rejects; 6. They have failed to apply vouchers online; and when purchasing online you dont get any vouchers as you would in store; 7. When selecting collection of a pargo parcel they will let you stand in a q again despite you already having paid for those items; 8. Their customer service representatives aren't really helpful, they say they will get back to you and they never do; 9. I have waited over a month for 1 item and no one was able to update me on the status of the order or when I'd receive it or even assist me with a refund; and 10. There are so many other issues which I do not wish to further delve into.

Please, please, please get your business in order.

You surely lost me as a customer.